BCBG MAX AZRIA GROUP

Even worst! I bought two dresses in Montreal- Canada and I was not told about this inflexible "not refund policy" .

In fact the sales representative told me that I have one month to exchange my item, the important was to keep the labels undamaged. I went to the shop today wanting to have a refund in one of the dresses I bought and I couldn't because there is not refund policy and I was not told even not for the cashier when I payed or even not for the sales woman representative who sold me the items. Even worst! there nothing in the sales receipt .

I really consider this disrespectful and dishonest ! After expending 850 CAD! I just realized that the business model of BCBG is fishing for customers. They omit important information and they tried to make you believe there is almost one item per size in order to make you rush and to buy this over price clothes.

In my opinion this is a fraud or scam. They take advantage of the client, if you check theirs clothes are just polyester and cheap materials that they disguises with some nice and originals clothes designs.

in conclusion overprice clothes and accessories made in China with cheap materials, dishonest marketing strategies and inflexible refund policies. I won't buy there anymore.

I ordered a blue gown on 7/16/2016. I've received an e-mail today from BCBG asking me to review my purchase, but the dress never arrived.

I called customer services to ask what's going on with my dress I ordered over two weeks ago. She said that the dress was never shipped out, there are no more available...She couldn't give me any reason at all beside "I'm so sorry, we should've emailed you". Really?!?!?!

She did not offer any further discount besides the expedite shipping if I choose one of your "available" dresses.

This is very bad customer services and experience, I will NEVER order or purchase anything from BCBG in the future.

My daughters and I buy a lot of merchandise from your stores. I attempted to return a jacket and pants at the Lord and Taylor store in Northbrook Court, Illinois, last week and was treated extremely disrespectfully.

The women behind the counter (she claimed to be the manager) humiliated me by announcing that she would not accept the pants because she felt they had been worn. She went on to examine every inch of them and proclaimed "these pants have been worn." I told her I had worn both the jacket and pants around the house in order to determine whether they were comfortable. They were not. Both items had tags.

She accepted the jacket but not the pants. When I asked to speak with a manager she said she was the manager and that she was always there.

I was very upset when I left and still cannot believe I was treated in this manner. I assure you I will never purchase another piece of clothing from you again.