Update by user Jul 11, 2012
I am pleased to update that BCBG has taken care of the issue. Customer service was VERY helpful and I am a happy customer once again. I will defiantly be more cautious when shopping anywhere in the future in regards to return policies.
Original review posted by user Jul 08, 2012
Purchased a dress from a BCBG retail store (not an outlet) and could not find a shoe to match after 3 days of searching. I went back today for a refund and was told, no refund, only a store credit. The manager was not interested at all in anything I had to say. She simply said the return policy is on the receipt.
Here are my points
1) No signage is posted regarding a "store credit & no refund".
2) Staff NEVER tell you about this refund policy.
3) You only find out AFTER the sale....on the receipt. Is this even legal? How can a customer be informed of a policy AFTER a transaction has been completed?
I will be contacting their district manager tomorrow! Worst customer service award goes to BCBG.
Meanwhile, I can purchase the same dress online (http://www.bcbg.com) and receive a 30-Day Money Back Guarantee. Even theBAY allows refunds for BCBG products. I will NEVER purchase anything from BCBG.
Review about: Bcbg Max Azria Group Dress.